Shipping policy

Order Processing Time:

All orders are typically processed on the next business day following the date of order placement.

Please note that order processing times may vary during peak seasons, weekends, national holidays, or due to special circumstances. We will make every effort to keep you informed of any potential delays. We are a small company, but usually working fast!

Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

Available Shipping Services:

Before making your choice of shipment method, we recommend reviewing detailed information on each service to ensure it aligns with your requirements. For more in-depth insights into our shipping options, please click on the link below.

HUNGARIAN ORDERS:

Domestic (shipped to Hungary) orders:
GLS - delivery in 1-3 business days

In-store pickup options (Hungary):
BUONO - 1067 Budapest, Teréz krt. 9.
Opening hours:
Monday - Friday 11:00 - 18:30

IGEN -1027 Budapest, Margit körút 60.
Opening hours:
Monday - Sunday 12:00–23:00

INTERNATIONAL ORDERS:

FEDEX International Economy - delivery in 2-5 business days

Shipping Timeframes:

Estimated delivery times vary depending on your location, they usually take 2-5 business days in Europe and 3-7 business days outside Europe. These are estimated delivery times, and actual delivery times may vary based on factors beyond our control, such as customs clearance, weather conditions, or carrier delays. 

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.

Shipments outside the EU:

For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your country's customs office for more information on these fees.

Late Deliveries:

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

Tracking Assistance:

If you have a problem tracking your order, please contact our customer service via info@sempreguide.com

Policy Changes:

We reserve the right to update and modify our shipping policy at any time. By placing an order with SEMPRE Studio Ltd, you agree to comply with the terms and conditions outlined in this shipping policy.